Frequently Asked Questions
Everything you need to know about your Newport County Store order.
How long will it take for my order to be delivered?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location, usually ranging from 7-14 business days.
Can I return a personalized jersey?
Unfortunately, items that have been customized with specific names, numbers, or badges cannot be returned or exchanged unless the item is faulty.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure checkout experience.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring a similar garment you already own to ensure the best fit before purchasing.
Is your merchandise officially licensed?
Yes, every item sold at the Newport County Store is 100% authentic and officially licensed club merchandise.
Do you offer click-and-collect services?
Yes, you can choose the 'Pick up in store' option at checkout to collect your order from our official stadium shop during opening hours.